Public case register · UK & beyond

Every complaint is an open case until they fix it.

Review sites let companies bury bad reviews. ISBADCO files your complaint as a public case and keeps it open until the company puts it right. Then we give every company a verdict: is it a bad co?

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A man in a suit shouting into an old telephone receiver in frustration
Exhibit A: hour two on hold
Unresolved
"Your call is important to us" — said 94 times

How a case works

  1. File it

    Name the company, say what went wrong, and tell the full story.

  2. Confirm it's you

    We email you a link. No accounts, no passwords, and your email is never shown.

  3. A human reviews it

    A moderator checks every case before it goes on the public record. Spammers get banned.

  4. It stays open until fixed

    Your private link lets you close the case when they fix it. Their verdict updates with it.

Form BC-1

Notice of bad conduct

3 What kind of problem?

Never published. We only use it to confirm you and send your private case link.

By filing, you confirm this is your own genuine experience and agree to our terms. No threats, no personal data, nothing you can't back up.

Every case ends one of two ways

A woman with her head in her hands at a desk, waiting Open case

Still waiting

No refund, no reply, no fix. The case stays open on the public record, and the company's verdict slides towards Bad co.

A smiling woman reading good news on her phone outdoors Closed: fixed

Put right

The company sorts it out. You close the case with your private link, and it counts in their favour. A good company can earn its way back.

The verdict scale, calculated from each company's fix rate:

Bad co. < 30% fixed Hit & miss 30–59% Not bad co. 60%+ fixed Under investigation < 3 cases

The case board

Case #00000
Open case

Never delivered

Took £89, parcel "delivered" to a house that doesn't exist

Example Co. · Filed today

This is what a case file looks like. Yours could be the first one on the board.

0 me too
Specimen

The board is empty. File the first case →

Charged twice? Parcel never came? Stuck in a contract?

Put it on the record. It takes two minutes, and the case stays open until they deal with it.

File a case